Field Support Technician II

Company Name:
Gerdau Long Steel North America is a leader in mini-mill steel production and steel recycling in North America, with an annual manufacturing capacity of approximately 10 million metric tons of mill finished steel products. Through a vertically integrated network of mini-mills, scrap recycling facilities and downstream operations, the company serves customers throughout the U.S. and Canada, offering a diverse and balanced product mix of merchant steel, rebar, structural shapes, fabricated steel, flat rolled steel and wire rod.
We believe our employees are the best in the business. We have high standards and our employees constantly strive to reach even higher levels of success. Gerdau growth is based on our values and on a vision focused on excellence. We see customer satisfaction, the personal and professional growth of each employee, total safety in the workplace, a commitment to our stakeholders, employees, and communities, and profit as a measure of performance.



Gerdau is currently seeking a Field Support Technician II for its Cartersville, GA facility.
The Field Support Technician II will provide support to employees and customers located in various Gerdau locations, including mills, downstream, recycling, and administrative office.
Ensure highest level of customer satisfaction through the receipt, research, problem solving, resolution and/or coordination of resolution for IT related issues and requests in accordance with established policies, procedures, guidelines and internal processes.
This role will serve as the IT Business Analyst liaison. Work with local management with regards to technology challenges, project implementation and innovation.
Troubleshoot and resolve issues that result from employee laptop/desktop computers and peripherals.
Ensure customer issues/tickets are resolved in a timely manner.
Assist end users with packaged software and some basic support of Gerdau critical applications.
Software installations and license tracking and support.
Provide hardware support to end users (laptop, desktop, related accessories, printers, copiers, telephones, etc.). Work closely with Corporate IT on hardware purchasing and asset management.
Provide quality support to user community, employing a high degree of customer service, technical expertise, and timeliness.
Resolve problems with a high degree of patience and problem management techniques.
Convey technical issues in laymen's terms so the customer can understand.
Support the location as the local IT Business Analyst. Bring location IT needs to the NAIT BA team to ensure local needs are being planned for and addressed.
Serve as the voice of IT to local site management (both communication from local management and communication from NAIT & Global IT back to local management).
Provide more advanced infrastructure support to devices resident at the location that are not supported by Gerdau infrastructure outsourcing partner.
Acquire and maintain in depth understanding of the location Local Area Network (LAN) setup/topology in order to troubleshoot network issues that may occur at the site.
Provide onsite (basic support) to Gerdau infrastructure outsourcing partner with regards to server and network infrastructure resident at the location.
Acquire and maintain current knowledge relevant product offerings and support policies to provide technically accurate solutions to users.

Qualifications include:

Associates Degree in Computer Science, Management Information Systems, Industry Recognized Certifications, or related discipline, combined with 3 to 5 years work experience in desktop support, including 2 years in a heavy, industrial environment
Proficient in Microsoft OS and other regular packaged softwareBasic Accounting skills and data entry experience
Intermediate networking and server skills
Excellent customer service and interpersonal skillsExcellent organizational skills
Strong oral and written communication skills (technical and non-technical)
Ability to work in a team environment and always maintain a positive attitude
Ability to travel occasionally as required
Gerdau offers opportunities for advancement in an ever challenging, high-tech environment. We offer a competitive salary and benefits package and the opportunity to grow with a world-class, multinational company. We recognize the contributions of our team members and provide opportunities for advancement.
Gerdau offers excellent benefits that start the FIRST DAY OF EMPLOYMENT!
Medical and Prescription
Health & Dependent Care (Flexible Spending Account)
Basic Life/Accidental Life Insurance
Health Advocate Services
Employee Assistance Program
Tuition Reimbursement Program

Gerdau is an equal opportunity/affirmative action employer, committed to diversifying its workforce. All applicants must be legally eligible to work in the country of hire without current or future sponsorship.
JPYGA 224942
Audrey R.

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